OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
74 ratings and 46 comments received in the last 90 days.
07 June 2025
Although there was an admin error from head office the team in Hungerford kept me updated were apologetic and very kind and sensitive to my personal situation. Especially Corey and his boss
06 June 2025
I was very pleased with the service provided by Jemima, however it should be noted that certain issues were caused by system issues at MINI (out with Jemima's control) - hopefully these won't occur again in the future.
26 May 2025
Jemima, the salesperson at Dick Lovett was helpful but not pushy, enthusiastic but not off-putting and obviously loving her job. It was a pleasure to buy the car from her.
25 May 2025
Cory was very helpful and patient
19 May 2025
Great purchase experience from start to finish.
09 July 2025
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08 July 2025
Tom is just excellent at all he does for us.
08 July 2025
Good communication with everything well explained. All done on time. Friendly people. A very good experience.
08 July 2025
Good Service. Polite. Used to get first services free.
07 July 2025
The car was completed on time and it was great to receive a video walk around of the overall condition of the vehicle.
26 June 2025
It was a very smooth process, from dropping the car off, to having the work done and then picking up.
25 June 2025
My car was fixed and it no longer beeps warning messages to me when starting. I also understand why the drivetrain warning was being displayed (manual was not helpful) from the team. At least I know this for the future.
24 June 2025
Car was booked in on time and the work was carried out quickly and to a high standard.
23 June 2025
Using up token.
22 June 2025
Polite and well informed staff.
24 June 2025
Quick and efficient