OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
88 ratings and 61 comments received in the last 90 days.
21 March 2025
Order placed in November. Phoned end of Feb. staff member had left 4 weeks previously. Not notified! Jemima Jenkins then allocated ot take over. She sorted out the problems and provided excellent help thereafter. She should be highly commended.
17 March 2025
The whole process was smooth and easy. I was kept updated throughout
12 March 2025
the only issue was the payment - it was more complicated then it needed to be.
10 March 2025
Again Cory gave great customer service, was very efficient and extremely helpful
05 March 2025
Everything was explained and I had a great handover by Cory
05 March 2025
Very straight forward and easy process
13 May 2025
Very good but the car was not cleaned afterwards no fault of there's but I had to go and get it cleaned myself cost £20
13 May 2025
First class service
12 May 2025
Always felt so happy to be in such capable hands.
08 May 2025
I was kept informed of the cars progress and rang me when it was ready to be picked up
06 May 2025
Very efficent
03 May 2025
As above, not 5* due to tyres and lack of advice/knowledge on them
29 April 2025
Have had car serviced here since i purchased
23 April 2025
Didn't get my car washed during its service. I was informed that there aren't the facilities due to being in a temporary location. Bit disappointed as I'm sure other arrangements could be made in these circumstances. But this is me being picky!
22 April 2025
Quick turnaround with the MOT and helpful with my enquiry regarding a potential car upgrade.
21 April 2025
Very disappointed not to have my car washed during my service, the cost was not even reduced to reflect this.
30 March 2025
Cory Hale was brilliant throughout the whole sales process. Friendly, patient, communicative and efficient